PIZZA HUT FAQS & HELP

What is Contactless Delivery?

Contactless Delivery means that there will be no direct contact between customer and delivery rider. Meal will be placed in a pre-agreed location and avoid touching or close face to face contact.

How to do I avail contactless delivery?

Please opt for ‘Contactless delivery’ while placing your order online (web/m-site/app). Sometimes, our rider will also get in touch with you to understand where the pizza needs to be placed.

Can I do Cash-on-delivery for contactless delivery?

No, you cannot opt for cash-on-delivery. Since we are trying to make this entire process contactless, cash-on-delivery in this case will not be possible.

Do I have to pay extra to avail the contactless delivery service?

No, you don’t have to pay extra to avail the contactless delivery service.

How do I know where my pizzas will be kept?

This will be specified by you while placing order. In case, the rider calls you up for help & you are not reachable, the order will be placed on a clean surface at the door.

Where can I avail contactless delivery?

You can avail this service only when you place your order on Pizza Hut’s website/app/m-site. You cannot avail this service while placing your order through phone.

How can I find a restaurant near me?

The Pizza Hut Store Locator on the app/website/m-site will help you find the nearest restaurant. It will also show you which locations offer delivery and takeaway.

How will I know the restaurant has received my online order?

Once you submit your order, the order tracking screen will display a tick mark against ‘Order Confirmation’ status. You will also receive a confirmation SMS.

How can I place my order, if my delivery location is not listed for online ordering?

In case the delivery location is not listed on the website or app, delivery orders cannot be placed. However, you may choose to pick up your order from the nearest Pizza Hut restaurant using the app/website/m-site.

What is the minimum order amount for delivery?

Minimum order amount for delivery is Rs 200 (inclusive of taxes).

What is a coupon code?

A coupon code is a code issued by Pizza Hut which helps to identify the deal you want to redeem. The code is easy to find because it either has a square or a circle around it or is clearly labeled as a coupon code.

Can I use my coupon code with any other offer?

Coupons cannot be clubbed with any other offer/scheme. One coupon can be used for one transaction and the company retains the right to decline any coupon/deal depending on the availability and the offer – terms and conditions.

Can I reuse my coupon code?

Each coupon can be redeemed only once. Once availed, the coupon code shall expire and cannot be reused except for the ones mentioned on https://online.pizzahut.co.in/offer/listing which can be reused but only once per transaction.

Can I use my coupon after the expiry of the validity period?

The coupons are valid for a specified period only and will not be accepted after the expiry of the validity period.

Can I use one coupon for multiple orders?

No, you can’t. One coupon can be used for only one order / transaction.

Will I get offers at all the outlets?

No, offers are valid only in participating restaurants.

Can I modify/cancel my online order?

The online order once placed cannot be modified or cancelled, either through the website or offline by calling the restaurant or our call center.

How can I get a refund?

In case of a late delivery of a prepaid order or if payment is debited but the order was not placed, you can lodge a complaint at our call center by dialing 18002022022. Once your complaint has been acknowledged, the amount will be refunded within 21 business days or next credit cycle, if paid via credit card.

Is the 30 Minutes or free offer applicable every day?

Order of 4 or more Pizzas qualifies as a bulk order is not eligible for service promise of ’30 minutes or free’. Pizza Hut accepts a maximum liability is Rs.300 in the event of a late delivery for non-bulk orders. ’30 minutes or free’ promise is eligible till the first barrier point (security guard/reception etc.) Pizza Hut reserves the right to withdraw the service promise without prior information. ‘30 minutes or free’ promise is NOT APPLICABLE on New Year’s Eve, public holidays, religious festivals, Wednesdays and orders for which the 50% OFF offer has been availed. The service promise may be withdrawn temporarily in view of difficult operating conditions for delivery, to be announced at the time of order taking.The offer is valid for home delivery only.

Can I get all pizzas and other products at all stores?

The menu is displayed as per the availability of the menu items in the respective restaurant. In case certain menu items are not listed in the menu page, that restaurant is not serving those items. In case of non-availability of ordered product at a particular restaurant, the order will not be fulfilled. The restaurant will inform you of the same

Do I need to pay taxes on my order?

Yes. All prices mentioned on the websit eare exclusive of taxes.

For any further queries, please call at 1800-202-2022 or write to us here: HutCares@yum.com